Policies

Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing Queensland.

Privacy Policy

Surfing Queensland is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information about surfing, Surfing Queensland and its affiliates.

Surfing Queensland may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Surfing Queensland only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Security Policy

Surfingqueensland.com.au has obtained a digital certificate from GeoTrust, a VeriSign company and leading certificate authority.

Our secure server software uses 256 bit encryption which provides the highest level of security available on the internet today, to encrypt all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the internet.

Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our payment gateway database. Your credit card information is not transmitted over the Internet again. We use the latest Secure Sockets Technology (SSL) available to ensure your information is safe and secure at all times.

If you have any questions regarding our privacy policy, please contact customer support on info@surfingqueensland.com

Pricing Policy

Surfing Queensland pricing of entry fees, memberships and course registrations is carefully monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.

Refund Policy

As a general rule, entry fees, memberships and courses are NOT refundable.

Injury and Illness:

Surfing Queensland will provide a full refund* for any injury and illness if the event withdrawal form is submitted 24 hours prior to the event start date and is accompanied by a medical certificate.

 If a medical certificate is not supplied Surfing Queensland may refuse the refund request entirely.

Reschedule or Cancelled Events:

Surfing Queensland reserves the right at its discretion for any viable reason to reschedule or cancel an event.

If an event is cancelled, all participants will receive a full refund*.

If an event is rescheduled, all participants will automatically be transferred to the new proposed event date. A full refund* will be provided to the competitor if they submit the event withdrawal form within 72 hours of the new announced date.

Administration Fee:

* Please note all refunds incur a $20 administration fee.

** All other refunds outside of the criteria will incur a 50% cancellation fee.

To apply for a refund, please complete the event withdrawal form located at the bottom of this page.

Disclaimer

Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.

No export restrictions are applicable to Surfing Queensland’s online payment site as no goods are supplied or delivered.

If you have any further questions about privacy, security or pricing, please contact us by sending an email to info@surfingqueensland.com

Surfing Queensland Disclaimer

THIS IS AN IMPORTANT DOCUMENT AFFECTING YOUR RIGHTS YOU SHOULD READ IT VERY CAREFULLY AND AGREE ON IT ONLY AFTER YOU ARE SATISFIED THAT YOU UNDERSTAND AND ACCEPT ALL TERMS AND CONDITIONS.

I hereby apply for entry to the event(s) as listed in the application process on the Surfing Queensland online website. In so applying and in consideration of my application for entry to the Event being accepted I acknowledge and agree that:

1. Surfing Queensland will wherever possible try to avoid taking payments for events that are already full, however please be aware that making payment for an event or course does not guarantee that you are in. Especially for popular junior events please do not make travel arrangements until confirming placement with Surfing Queensland

2. “Event Organiser” for the purposes of this application and declaration means and includes Surfing Queensland, World Surf League, ASP Australasia & Surfing Australia Inc, and includes where the context so permits, its members, and their respective directors, officers, officials, members, servants or agents; “Claim” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising including but not only limited to negligence but does not include a claim against the Event Organiser under any right expressly conferred under the Event Rules.

3. If my application is accepted I will be permitted to participate in the Event subject to my complying with the rules and regulations for the Event (“Event Rules”), this declaration, and any reasonable direction issued by the Event Organiser or their representatives. I have read, understood and agree to the Event Rules.

4. This document cannot be amended. If I do amend it my application will be null and void and cannot be accepted.

5. Insurance is in place that provides limited cover to me whilst I am participating in the Event. I understand that this insurance may not cover me for all injury, loss or damage sustained by me and I can, in my own interests, seek and obtain personal insurances over and above the cover provided.

6. This declaration comprises a contract between the Event Organiser and me. It is necessary and reasonable for promoting and conducting the Event.

7. I agree that the provisions of Section 74 of the Trade Practices Act 1974 (C’th) and any similar state legislative provisions (which provide for an implied warranty that services be rendered with due care and skill and that any material supplied in connection with those services will be reasonably fit for purpose) are excluded and do not apply to this contract in so far as they relate to liability for death or personal injury from the Activity.

8. I agree to release and hold harmless the Business, its servants, employees and agents from and against any liability arising out of any injury, loss, damage or death caused to the minor or his/her property or any other person arising from or in connection with the Minor’s participation in the Activity whether such injury, loss, damage or death was caused directly or indirectly by negligence, breach of contract or any way whatsoever other than where the injury, loss, damage or death was caused solely by the negligence of the Business, its servants, employees or agents.

9. I agree to indemnify and hold harmless the Business, its servants, employees and agents from all claims, damages, losses, injuries and expenses arising out of or resulting from the Minor’s participation in the Activity. This indemnification extends to all claims made by the Minor and/or any other person against the Business, its servants, employees and agents in respect of any injury, loss, damage or death arising out of or in connection with the Minor’s participation in the Activity, other than where the injury, loss, damage or death was caused solely by the negligence of the Business, its servants, employees or agents.

10. Warning: Participation in the Event can be inherently dangerous. I acknowledge that I am exposed to certain risks during the Event including but not limited to physical hazards, unpredictable and dangerous surf and weather conditions, equipment contact and use and actions by other competitors. I acknowledge that accidents can and often do happen which may result in me being injured or even killed, or my property being damaged. I have voluntarily read and understood this warning and accept and assume the inherent risks in the Event.

11. Exclusion of Liability: I acknowledge that where I am a consumer of recreational services, as defined by any relevant law, certain terms and rights usually implied into a contract for the supply of goods or services may be excluded. I acknowledge that these implied terms and rights and any liability of the Event Organiser flowing from them, are expressly excluded to the extent possible by law, by this declaration. To the extent of any liability arising, the liability of the Event Organiser will, at the discretion of the relevant organisation, be limited to the resupply of the services or payment of the cost of having the services supplied again.

12. Release and Indemnity: In consideration of the Event Organiser accepting my application for entry to the Event I: (a) release and will release the Event Organiser from all Claims that I may have or may have had but for this release arising from or in connection with my participation in the Event; and (b) indemnify and will keep indemnified the Event Organiser to the extent permitted by law in respect of any Claim by any person arising as a result of or in connection with my participation in the Event.

13. Fitness to Participate: I declare that I am medically and physically fit and able to participate in the Event. I will immediately notify the Event Organiser in writing of any change to my medical condition, fitness or ability to participate. I understand and accept that the Event Organisers will continue to rely upon this declaration as evidence of my fitness and ability to participate.

14. Rescue, First Aid & Medical Treatment: I consent to receiving any rescue assistance, first aid or medical treatment that the Event Organiser or authorised representatives consider necessary or desirable during the Event. I will accept the assistance, first aid or medical treatment from the Event Organiser or authorised representatives. I agree to reimburse the Event Organiser for any costs or expenses incurred in providing me with medical treatment.

15. Right to use image: I acknowledge and consent to photographs and electronic images being taken of me during my participation in the Event. I acknowledge that such photographs and images are owned by Surfing Queensland and that it may use the photographs for promotional or other purposes without my further consent being obtained. Further, I consent to the Event Organisers using my name, image, likeness and also my performance in the Event, at any time by any form of media, to promote the Event.

16. Prevailing conditions: I acknowledge and agree that:
(a) the Event can and will be effected by the weather conditions; and
(b) the Event Organiser cannot control the weather and that the weather conditions may change without warning;
(c) there is an element of the “luck of the prevailing conditions” in undertaking the Event; and
(d) If the Event is cancelled due to weather or other ‘Act of God’ conditions or other factors beyond the control of the Event Organiser, my entry fee shall be non-refundable.

17. I have provided the information required. I warrant that all information provided is true and correct. I have read, understood, acknowledge and agree to the above declaration including the warning, exclusion of liability, release and indemnity. I acknowledge that if my application to enter the Event is successful, I will be entitled to participate in the Event.